At Sur Beyond, your privacy and the protection of your personal data are fundamental to us. This document details how we process your information, complying with Chile's Law No. 19,628 and the European Union's General Data Protection Regulation (GDPR).
1. Data Controller
The processing of your data is the responsibility of:
- Corporate Name: HEYJOE SPA
- RUT: 77.274.242-8
- Address: Av. Vitacura 2939 office 301, Las Condes, Santiago, Chile.
- Contact: Through the official channels indicated on surbeyond.com.
In this document, we will refer to ourselves as "Sur Beyond".
2. Age Restriction
The Service is directed exclusively at individuals over 18 years of age. We do not intentionally collect data from minors. If we detect information from a minor without legal consent, it will be immediately deleted.
3. Data We Collect and Purpose
We collect information under the following legal bases:
- Voluntarily provided data: Name, email, and contact details through forms to respond to inquiries or send newsletters (Legal basis: Consent).
- Browsing data: IP address, device identifiers, and site behavior (Legal basis: Legitimate interest for security and optimization; Consent for marketing/analytics).
- Transactional data: If you purchase services, we collect data necessary for the execution of the contract.
4. User Rights (GDPR and Law 19,628)
You have rights over your data, which you may exercise at any time:
- Access: To know what data we have about you.
- Rectification: To correct inaccurate data.
- Erasure / Right to be Forgotten: To request the deletion of your data.
- Restriction and Objection: To restrict the use of your data for certain purposes.
- Portability: To receive your data in a structured format.
- Withdrawal of Consent: To revoke your authorization without retroactive effects.
For EU citizens: You have the right to lodge a complaint with a data protection supervisory authority if you believe we have infringed your rights.
5. Recipients and International Transfers
We do not sell your data. We share information only with:
- Essential service providers (hosting, analytics, email marketing platforms).
- Legal authorities if there is a formal requirement.
Transfers: As we are based in Chile, your data may be transferred outside the European Economic Area (EEA). In such cases, we ensure that adequate safeguards (such as standard contractual clauses) are in place to protect your information.
6. Cookie Statement
6.1 What are cookies?
They are text files downloaded to your device to remember preferences and improve your experience.
6.2 Types of Cookies We Use
- Technical Cookies (Necessary): Essential for the site to function. They cannot be deactivated.
- Personalization Cookies: Remember your language or region.
- Analytical Cookies (e.g., Google Analytics): Help us understand how users interact with the site in an aggregate and anonymous way.
- Marketing / Advertising Cookies: Allow us to show relevant ads and measure their effectiveness.
6.3 Cookie Management
You can manage your preferences through:
- Our cookie configuration panel (available when entering the site).
- Your browser settings (Chrome, Firefox, Safari, etc.).
- Opt-out platforms such as Your Online Choices.
7. Security and Retention
We implement industry-standard security measures (encryption, firewalls). We retain your data only as long as necessary for the purpose it was collected or to comply with legal obligations.
8. Changes to this Notice
We may update this notice to reflect legal or technological changes. Changes will take effect upon publication on the website.
